How can I contact you?

We believe that keeping a close contact with our clients increases a close relationship of trust between us. That’s why we are available 24/7 and 365 days all the year round. You can visit our website’s “contact us” from the link.

Can I apply for a free trial?
Yes you can! If you have many images to process, and before you confirm the order you want to check the quality by having one or two image done, please let us know. However, there are some sample images already available here that you can download and check the quality. Also don't forget that we offer risk free services- have your job done first, check the quality, then you pay.
What happens if I'm not satisfied with a completed image?

Thanks to Grasigner's extremely skillful DTP professionals, our customers seldom notice any downside with their pictures. If this happens, don’t worry, simply write us an email and that we can review it straight away and do our greatest to correct it in record time. In fact, this may not incur in ANY additional prices for you.

What type of file do you accept?

Feel free to send U.S. any file, whether or not it's JPG, TIFF, PSD or EPS. However, we have a tendency to advocate JPG files to avoid wasting time if your final demand is comfortable with this format. Please be at liberty to send U.S. what's best for you.

What format will the final images be?

It depends on your necessities. we are able to offer virtually any quite format: if you only want clipping path then we are going to use JPG however if you would like masking then we are going to send them in PNG, PSD or pettifoggery. Have one thing in mind already? You'll be able to forever allow us to grasp that format you like.

Will my images be used for commercial purpose?

Absolutely not. we have a tendency to guarantee that each one your pictures are destroyed once completion of labor and that we won't use, sell or share any of them with third parties while not consent.

Are my images safe with GRASIGNER?

Yes, 100% yes. All our personnel have signed a non-disclosure agreement wherever they commit themselves to not taking any pictures out of the geographical point or use it for the other functions than for the duty you need. Our entire instrumentation is additionally protected by firewall for arriving and outward security and that we use the newest antivirus protection in each pc.

Is there a minimum order requirement?

There aren't any minimums or maximums with Grasigner. Send your pictures, regardless of the scale, and you'll get an equivalent nice results, as a result of tiny businesses are as vital as huge ones.

How long does it take for my job to be finished?

Completion time depends on complexity of an image and amount of your project; we'll allow you to recognize the work time once we receive your order or request for a quotation. Most times you'll expect a delivery at intervals twenty four hours; but smaller jobs as for 1 to 20 pictures are often delivered in up to 6 or 12 hours. we have a tendency to perceive typically the work is imperative and that we wish to support the maximum amount as we are able to in these cases. Simply allow us to recognize and that we can provide you with priority.

How can I receive a quotation and within how long?

Visit the quote request page. Upload your images, fill in and submit the form. You can expect a reply within a couple of hours.

How can you provide such low prices?

We square measure primarily based in a very low labour value region, wherever our cluster of in house ball-hawking DTP professionals work just right. The accuracy and time potency of their work permits us to serve additional shoppers higher and with additional competitive costs.


What is your payment term?
We do not ask you to pay first. You’ve to pay while you receive the done images & are satisfied with the quality.
When Will I pay
Do not pay until you 100% satisfied. Customer satisfaction is our primary goal.
Can I set up a weekly or monthly payment?
Yes. We have many clients who send us ongoing work throughout the year. If this is your case you can set up a weekly or monthly payment system. Every time you send us an order, we will add it to your one invoice with all the details including date, batch number, quantity, type of service required and price. Before you pay every week/month you will be able to check if everything is ok and then make a payment.
How to use FTP?
Although, our web based upload-download facility is powerful and easy-to-use, some people prefer to use FTP for uploading and downloading large files.

Getting your FTP login details

contact us now for your personalised FTP account. One of our customer support representative will get back to you with login credentials shortly.

Please note: before you send the request, make sure you already have an account into our website.

How to use FTP?

You need an FTP client software such as FileZilla to use our FTP facility. There are quite a few FTP client software available on the Internet and most of them are free.

Few popular FTP clients

Need help using FTP? Check out our FileZilla FTP tutorial. If you need help using any other FTP software, please see their documentation or use Google to find a good tutorial.

If you need any other help please do not hesitate to contact us now

Is there a maximum size limit?
No, there are no limitations on the file size or amount of pictures you can send us. However bear in mind that our online uploader can’t upload file bigger than 64MB (each file), but you can upload as many smaller files as you need at once. If you have a file bigger than 64MB you will need to use the FTP system.
How do I send and receive my images?
As always we have tried to make it really easy for you. Our developers have arranged a few options to upload and download your images.
Is my FTP account safe and secure?
Yes, you can rest assured. We create individual FTP accounts for every single customer with unique username and password.


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